Returns & Refunds
We are truly confident that you will absolutely LOVE and benefit from our planners, we offer all our customers a 5 day return policy.
If for some reason, your planner is not what you hoped it would be, simply email us at firstname.lastname@example.org within 5 days of receiving it to let us know you’ll be returning the item. Original shipping charges are non-refundable. Merchandise must be returned in original condition.We reserve the right to refuse any returns received 15 days after the postmarked delivery date or if we determine that the merchandise does not qualify for a return. Refunds are issued back to the original form of payment or as store credit.
If you would like to exchange an item, place a new online order to ensure the item you want is in stock and complete the refund form from your original order. Your new order will be shipped to you within 5-7 business days and your refund will be processed once we receive your returned item(s).
Use a known carrier such as USPS, UPS, or Fedex with a tracking number to ensure your package is not lost. You are responsible for return postage.
Please send return items with the original order/return slip. If your order/return slip is lost, please print out your order confirmation email and include it with your return package.
Please return items to:
***REFUNDS ARE NOT AVAILABLE FOR DIGITAL ITEMS (IE PDF DOWNLOADS), PRE-SALE, SALE/DISCOUNTED, CLEARANCE, OR DISCONTINUED EDITIONS***
Damage & Manufacturer Defects
If your order is damaged from shipping or may have an error, please contact us within 5 days of delivery. Depending on the damage, damaged items may be replaced with the exact same style item. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth.
Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they will be refunded as the first method of payment and are not eligible for cash dispersal.
In order to receive a refund credited back to your bank account, your order must have been placed no more than 60 days from when you request a refund. For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been canceled, you must receive store credit.
If you are requesting a refund and your order was placed more than 60 days ago, we are only able to provide you with store credit. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information. After 60 days, we no longer have the ability to issue a refund to your order.
Please Note : Variations can occur during the printing process. These characteristics do not affect the usability of an Ultimate Planner product and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.
Terms & Conditions
- Returns & Exchanges will be processed within 5-8 business days after we receive your package. You will receive an email confirmation once your Return or Exchange has been processed. Depending on your credit card, it may take up to an additional 14 days to see the amount returned to your account.
- In the event you receive a defective or incorrect item, please email us at email@example.com to start the replacement process.
- We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.
- By purchasing from www.theultimateplanners.com, you accept these terms and conditions.
- If you have any other issues with your order, please contact us immediately at firstname.lastname@example.org so we can help resolve it as soon as possible!