Returns & Refunds
We are truly confident that you will absolutely LOVE and benefit from our planners, we offer all our customers a 5 day return policy.
If for some reason, your planner is not what you hoped it would be, simply email us at firstname.lastname@example.org within 5 days of receiving it to let us know you’ll be returning the item. Once we receive the unused item back in resell-able condition, we will happily refund your purchase price minus the shipping/handling and a restocking fee. Items returned for a refund must be returned in new condition with original packaging and contents.
Please return items to:
The Ultimate Planners
Hopkins, MN 55305
Please Note – Returns/Exchanges are not available on on sale, clearance, or discontinued editions
***REFUNDS ARE NOT AVAILABLE ON DIGITAL ITEMS (IE PDF DOWNLOADS)***
Damage & Manufacturer Defects
If your order is damaged from shipping or may have an error, please contact us within 5 days of delivery. Depending on the damage, damaged items may be replaced with the exact same style item. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth.
Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they will be refunded as first method of payment and are not eligible for cash dispersal.
In order to receive a refund credited back to your bank account, your order must have been placed no more than 60 days from when you request a refund. For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been cancelled, you must receive store credit.
If you are requesting a refund and your order was placed more than 60 days ago, we are only able to provide you with store credit. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information. After 60 days, we no longer have the ability to issue a refund to your order.
Please Note : Variations can occur during the printing process. These characteristics do not affect the usability of an Ultimate Planner product and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.