We are truly confident that you will absolutely LOVE and benefit from our planners, we offer all our customers a 5 day return policy.
If for some reason, your planner is not what you hoped it would be, simply email us at firstname.lastname@example.org within 5 days of receiving it to let us know you’ll be returning the item. Once we receive the unused item back in resellable condition, we will happily refund your purchase price minus the shipping/handling and a restocking fee. Items returned for a refund must be returned in new condition with original packaging and contents.
If you have received an incorrect product or a damaged/defective item, please contact us with your name, order number, and nature of the issue. For damages/defects, please attach a photo. We will generate a return shipping label (for US shipments) for you to ship the item back to us, at no additional cost to you. We ask that you save all packaging materials for a quick, safe return. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We can not process a return for damages if the product has been written in or used.
Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
Our shipping and processing charges are intended to order processing, handling and packing of the products you purchase and delivering them to you.
Shipping rates are based on real carrier rates and vary depending on the products ordered and the shipping address.
To determine your specific shipping cost, you must add the items your cart, input your address and calculate shipping rates.
In-stock products typically ship within 2-4 business days.
Products are packaged with only the essential packaging to decrease our processing time and ensure you get your Ultimate Planner® as quickly as possible!
Order Confirmation & Tracking Emails
You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email, followed by an email with tracking information. It may take up to 24 hours for the tracking information to display properly online. (Or on the following business day, if you receive your order completion email on a weekend)
For pre-orders, we occasionally print labels in advance of the shipment being packed. This will generate a shipping confirmation email with tracking information, however, the order will not proceed until the package is shipped and received by the postal carrier.
Shipment & Delivery
We will ship orders to the address you indicate upon checkout. Orders are typically shipped via USPS. Once your orders are received by the postal carrier, Ultimate Planner is no longer responsible for the shipment. You are responsible for filing a claim with the carrier for damaged or lost shipments, and we will quickly proceed once a resolution has been determined. We’ll be happy to walk you through this process!
USPS does not guarantee a delivery timeframe. U.S. shipments typically take 2-4 business days from the date the package is received by the postal carrier. Canadian shipments typically take 2-3 weeks from the date the package is received by the postal carrier.